If you are eligible, book an appointment for your FREE flu vaccination now:

Call us on: 0203 376 6670

Remember, you are eligible for a FREE flu vaccination if you are:

• 65 years of age or over
• suffering from a long term medical condition such as Asthma, Diabetes, Heart Disease or other long term medical conditions
• pregnant
• a carer
• a child aged 2 or 3 years old

For more information about the Flu vaccination, access the following useful resources:

• NHS.uk: Who should have the flu vaccine
• NHS.uk – Flu and the vaccine
• Patient.info – Influenza and flu like illness
• Videos (Polish/Bengali/Hindi): Public Health England Flu information  – available in a variety of languages
• Videos: Public Health England – flu vaccination programme

**Update: Wed 23 May 2020 – 8am**
Dear Patients,

Please note that our services have resumed with some continued disruption to our NHS email which may impact patient referrals in and out of our service, however we expect this to return to normal by early next week.

Thank you for your continued patience.

Dear Patients, NHS England has advised us to shutdown our PCs and telephones in response to a major cyber attack on NHS services across the UK.

This has resulted in serious disruption to our service. If you have urgent medical needs that cannot wait till the issue is resolved, please call 111.

If you have a medical emergency, please call 999 or visit your nearest A&E.

We will update further when we know more and thank you for your patience.

The official statement from NHSDigital: https://digital.nhs.uk/article/1491/Statement-on-reported-NHS-cyber-attack    

• wash your hands with soap and water often – do this for at least 20 seconds
• always wash your hands when you get home or into work
• use hand sanitiser gel if soap and water are not available
• cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
• put used tissues in the bin straight away and wash your hands afterwards

Treatment for coronavirus

There is currently no specific treatment for coronavirus.

Antibiotics do not help, as they do not work against viruses.

Treatment aims to relieve the symptoms while your body fights the illness.

You’ll need to stay in isolation away from other people until you’ve recovered.

CQC’s new programme of inspections of England based GP practices focuses on rating according to whether they are safe, effective, caring, responsive and well led. Inspectors rated St Ann’s Road Surgery “Good” for being well led and responsive to people’s needs. 

Professor Steve Field, Chief Inspector of General Practice said “We carried out an announced comprehensive inspection at St Ann’s Road Surgery on 31 October 2017. Overall the practice was rated as Good.”

The findings were as follows:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• Information about services and how to complain was available.
• Improvements were made to the quality of care as a result of complaints and concerns.
• The practice proactively sought feedback from staff and patients, which it acted on.
• The practice had strong and visible clinical and managerial leadership and governance arrangements.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The practice used innovative and proactive methods to improve patient outcomes and worked with other local and national healthcare providers to share best practice.
• The practice used information technology systems to monitor and improve the quality of care. The electronic dashboard used across the provider group was an effective tool for understanding the practice’s comparative performance across a range of clinical indicators and had provided access to bespoke searches relevant to medicines management and effective care. This enabled the practice to readily identify when follow up tests and screening were due in the management of patients with long term conditions.
• The practice had used innovative and proactive methods to assure effective communication across the organisation. For example, the practice had initiated an online networking tool to share learning, information, ideas including social events and peer support. The provider was using this online tool to monitor the performance and utilising the resources, such as, managing the winter pressure or when the demand increased for appointments. The provider had sent the weekly and monthly staff bulletins. This provided them with any information about the practice including clinical updates, staffing matters, training opportunities and any changes within the practice group. An interactive on-line messaging system, ‘message my GP’ was available for patients to direct non-urgent queries to a GP with a response turnaround of up to 48 hours.
• Staff had access to a learning and development portfolio featuring face-to-face and web-based training programs tailored for each staff role. For example, fortnightly web-based training for healthcare assistants; development support for practice nurses; a development programme for practice managers and pharmacists and a fortnightly consultant led learning program for clinicians.

**IMPORTANT NOTICE** New telephone system and number – improving your service on Wednesday 31st May 2017**

Dear Patients,

Your feedback is very important to us, and is helping to improve and shape the care that we deliver at The Chestnuts Park Surgery.

We know from the experiences that you have shared with us that you are unsatisfied with the current telephone system, and that you can often be on hold for quite some time, as well as sometimes experience disconnection whilst in conversation with one of our team members.

We have been working hard with Whittington Health NHS Trust who provide the current telephone system, and in February 2017 we took the firm decision to change telephony provider, as we do not consider the Trust system to be fit-for-purpose having explored all possible options for its improvement.

From Wednesday 31st May 2017, the new number for The Chestnuts Park Surgery will be 0203 904 9383. The new number is part of a brand new telephone system that we have invested in for our patients, and this is designed to provide you with an improved service, thank you for your patience during the change and sorry for any inconvenience you may experience in adjusting to the new number.

The current number (020 3224 4499) cannot be transferred to us, and will instead play a permanent message stating:

“Please note, the number for The Chestnuts Park Surgery has now changed. The new number is 0203 904 9383, that’s 0203 904 9383. Please store this new number. Your call will not be diverted.”

If you have any queries or concerns and would like to write to us, please email us on chestnutsparksurgery@nhs.net, thank you.

Key to the success of PPG will be the improvement of communication between the patients, doctors and practice staff with everyone embracing the need for continuing improvement of services.

With this in mind we recognise the need to meet and talk with a cross section of patient groups including but not limited to:

• Young families
• Young adults (18 – 25)
• Adults (25+)
• Carers
• Retired people
• Patients with chronic diseases (i.e. diabetes, asthma, COPD etc.)

PPG Constitution

PPG Meeting minutes 17 August 2017

PPG Meeting minutes 18 May 2017

We would be pleased to chat to anyone with ideas or opinions on how we can jointly take this new initiative forward and where our priorities should lie and anyone who would be interested in joining our upgraded PPG, which meets quarterly. Next meeting is scheduled on 15th February 1pm at Chigwell Medical Centre.

Building on the 2014-2015 GP contractual agreement to provide a Named Accountable GP for patients aged 75 and over, this requirement has now been extended to all patients including children from 1st June 2015.

All registered patients at this practice have now been allocated a Named Accountable GP. New patients joining the surgery will be advised of their Accountable GP at the point of registration. If you do not know who your named GP is, please ask a member of our reception team.

Find out more…

Hay fever is a common allergic condition.

Symptoms of hay fever include:

• sneezing
• a runny nose
• itchy eyes

The symptoms of hay fever are caused when a person has an allergic reaction to pollen.

Pollen is a fine powder released by plants as part of their reproductive cycle. Pollen contains proteins that can cause the nose, eyes, throat and sinuses (small air-filled cavities behind your cheekbones and forehead) to become swollen, irritated and inflamed.

There is currently no cure for hay fever but most people are able to relieve symptoms with treatment. Treatment options for hay fever include antihistamines, which can help prevent an allergic reaction from happening and corticosteroids (steroids), which help reduce levels of inflammation and swelling. Many Hay Fever symptoms can be controlled with over-the-counter medication at your pharmacist.

Need Advice Now?

Use our Hay Fever Decision Tool!

External Websites

NHS Choices – Find out more about Hay Fever, the causes, treatment and self help tips.

Videos from NHS Choices:

Hay Fever is an allergy to pollen that affects around one in four people. An expert explains how it’s diagnosed, the symptoms and treatment.